The core premise behind Crystal is to help people build stronger, more enjoyable, more effective relationships. We do that with 4 Principles of Personality & Relationships. They're nothing spectacularly new - it's mostly about empathy. They're painfully simple. But they are way too easy to forget. I use the principles every day because I know that … Continue reading Crystal’s Personality & Relationship Principles
One funny part of seeing a company grow over a number of years is the things that stick vs. the things that slip away. In Crystal's case, I look at some of the good and bad things that have stuck: Bi-weekly Voice of the Customer reports. Team-specific Trello boards. Photoshopped versions of various team members' … Continue reading Companies have DNA, just like people.
If you asked me to describe my "leadership values" yesterday, here's what I would have said: Empathy towards others, transparency with information, openness to new ideas, directness with feedback. Today, I confidently asked my 14-person team to give me the honest truth, and this is what I now know about my real-life leadership behavior: I am, … Continue reading Every CEO has blind spots… I just found some scary ones of my own.